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What it saves
On a £20 order, Uber Eats' published fee when it delivers is 30% plus VAT, or £7.20. Even at 13% for self-delivery it's £3.12. Every regular who orders direct instead keeps that money in your business. Use our calculator to see what moving some orders direct would save you.
What it still costs
- The ordering system: usually a monthly fee or a small per-order charge.
- Card payments: a processing fee on each order.
- Delivery: your own drivers, or a per-delivery service. Uber Direct, for example, charges per delivery for orders taken on your own website or app.
- Marketing: customers won't find your direct ordering by accident. You have to tell them.
Where it works best
- Regular customers who already order from you on the apps.
- Collection orders, where there's no delivery cost at all.
- Local customers who find you on Google Maps, where your own website link sits on your Google profile.
Is there a Just Eat alternative for takeaways?
Yes, in two senses. Deliveroo and Uber Eats are the other marketplaces, with different fees and ranking rules (see our comparison). And commission-free ordering systems let regulars order from your own website or app instead. Most takeaways do best using a marketplace for new customers and their own ordering for regulars.
Keep the apps for new customers
The apps are where new customers find you. The usual approach is to use them for discovery and move regulars direct over time, for example with a leaflet in the bag that offers a reason to order direct next time. Check your app agreements first for any rules about promoting other ordering channels.
Get the app listings right too
Whatever you do direct, most new customers will still meet you on an app first. A strong listing there is what turns them into regulars. Get a free diagnostic of your listing.
Want more orders from the apps you're already on?
Commission only pays off if your listing sells. Send us your link and we'll tell you the fixes that bring in more orders first. Free, within 24 to 48 hours. Get your free diagnostic →
Sources
Platforms change their rules and fees. Figures were checked on the date above. Restaurant Hero is independent. We're not part of, or endorsed by, Just Eat, Deliveroo or Uber Eats.
More guides
- How to improve your Deliveroo, Just Eat or Uber Eats rating
- What Just Eat, Deliveroo and Uber Eats charge restaurants in the UK
- How to get more orders on Just Eat, Deliveroo and Uber Eats
- How to join Just Eat, Deliveroo or Uber Eats as a restaurant
- Just Eat vs Deliveroo vs Uber Eats: which is best for restaurants?
- How to increase takeaway sales: 12 things that work
- Who can help with your Just Eat, Deliveroo and Uber Eats listings?
- Delivery app commission calculator
- All guides