Deliveroo listing underperforming? We'll show you what to fix first.
On Deliveroo, your rating and your menu do most of the work. Send us your link and we'll score your listing and tell you which fixes will move orders soonest.
Why good restaurants struggle on Deliveroo
Deliveroo ranks well-rated restaurants higher, and its own partner tools now measure how complete your menu is. Small gaps in either quietly cost orders.
Being seen in the first place
Where you appear on Deliveroo depends on the signals the platform ranks by. If customers don't see you, nothing else matters.
Looking credible in seconds
Ratings, review patterns, photos and a clear offer decide whether a customer feels safe ordering.
Turning browsing into orders
Menu layout, pricing cues and choice overload decide whether a customer finishes the order or backs out.
How Deliveroo ranks and rates restaurants
- Your rating is the average of your last 400 ratings, shown once you have 10 rated orders
- Restaurants with good order ratings appear higher up the restaurant list
- New restaurants get a boost for their first 30 days, then rank on the same criteria as everyone else
- Deliveroo's Hub measures Menu Completeness, based on items with photos and descriptions
Source: Deliveroo help: how ratings work, March 2026; Deliveroo help: new restaurant ranking, March 2026; Deliveroo help: Hub homepage, Feb 2026
The number of recent ratings that make up your Deliveroo score. A run of poor orders can pull it down for months, which is why we look at what your recent reviews keep saying.
Source: Deliveroo help: how ratings work, March 2026What we analyse on your Deliveroo listing
This isn't generic advice. The diagnostic pinpoints the specific issues limiting your orders and puts the fixes in order.
Listing and menu
- How quickly a customer can scan your menu on a phone
- Pricing structure and basket-size signals
- Categories and what you're known for
- Friction points that cause drop-off before checkout
Trust and positioning
- Review themes, recent trends and unanswered reviews
- Photo coverage, quality and appetite appeal
- How you compare with nearby competitors
- Fixes ranked by impact against effort
Your free Deliveroo diagnostic includes
- A score for visibility, trust and conversion, so you can see where the problem is.
- 3 to 5 priority issues, each with the evidence behind it.
- A ranked checklist of fixes, most of them things you can do yourself in under an hour.
- What's already working, so you don't change the wrong thing.
- An optional short video walkthrough.
Want help making the changes?
- Full Listing Audit, £199 one-off: every app plus Google, 57 checks, a head-to-head with a comparable local rival, a ranked plan, WhatsApp and call support, a basket test, an editable handover pack, and two rechecks at 4 and 8 weeks. No VAT, no contract. See a sample.
- Audit + fix, £500: the full audit, then we make every change for you across every app, as a one-off.
- Ongoing support and optimisation: new dishes added, ads and offers run, and your listings checked every month.
- Monthly support is quoted once we know what's involved. Paid help is always optional.
Fix it yourself, step by step.
Everything we know about Deliveroo, based on what Deliveroo itself publishes. All guides.
How to rank higher on Deliveroo
How Deliveroo ranks restaurants, why your rating matters so much, and what to fix on your menu and operations to climb the restaurant list.
Read →3 min readDeliveroo commission for restaurants in the UK (2026)
Deliveroo doesn't publish a standard UK commission rate. What's reported for 2026, why VAT matters, and how to make sure your listing earns what you pay.
Read →3 min readDeliveroo photo guidelines: sizes, rules and what gets rejected
Deliveroo's own photo rules for restaurants: hero and menu image sizes, file format, what makes a good hero image, the AI image ban and common rejections.
Read →4 min readDeliveroo Hub (Restaurant Hub) for restaurants: logging in and what's in it
Deliveroo Hub (Partner Hub) login: partner-hub.deliveroo.com/login, or the app. Can't log in? The fixes, plus the parts of Hub that bring more orders.
Read →4 min readDeliveroo partner support: contacting Deliveroo, payments, invoices and Hub help
How Deliveroo restaurant partners get help: the Help tab and Live Chat in Partner Hub, login problems, when Deliveroo pays, invoices and faster answers.
Read →ComparisonJust Eat vs Deliveroo vs Uber Eats: which is best for restaurants?
The three big UK delivery apps compared for restaurants: fees, market share, how each ranks restaurants, how ratings work and which suits which business.
Read →Free toolWhat Deliveroo commission costs you
Work out Deliveroo commission per order, per month and per year with our free calculator.
Read →Deliveroo questions.
Is the Deliveroo diagnostic really free?
Yes. No card, no trial and no obligation. You get the report either way.
Do you need my Deliveroo Hub login?
No. We only need the public link to your Deliveroo listing.
Are you part of Deliveroo?
Restaurant Hero is independent. We're not part of, or endorsed by, Just Eat, Deliveroo or Uber Eats.
Are you a Deliveroo marketing agency?
Not in the usual sense. A management agency runs your listings for months on a retainer. We start with a free diagnostic of your Deliveroo listing, show you which fixes matter most, and only help further if you want us to. Our guide on who can help with your listings compares the options.
I've just joined Deliveroo. Is it worth it?
Yes, arguably more so. Deliveroo boosts new restaurants for their first 30 days, so it's the best time to get your menu, photos and descriptions right.
How do I improve my Deliveroo listing?
Deliveroo ranks well-rated restaurants higher and measures Menu Completeness in its Hub, based on items with photos and descriptions. So the two biggest levers are your rating and a complete menu: photos and descriptions on your best sellers first, best sellers near the top, and the dish names customers actually search for.
How do I optimise my Deliveroo menu?
Put your best sellers at the top, give every main a photo and a description, explain any dish names a customer might not recognise, and add optional drinks, sides and desserts to your mains. Our free diagnostic ranks these for your menu, so you know what to do first.
Find out what your Deliveroo listing is costing you.
Send us your link. Your free diagnostic arrives within 24 to 48 hours.
Get my free diagnostic