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What Deliveroo says affects ranking
Deliveroo's published ranking parameters list its main factors as a customer's order history, the characteristics of the current order, and the characteristics of the restaurant. Secondary factors include cuisine trends, item availability, and financial considerations such as revenue and cost.
Its help centre adds two things restaurants can act on directly:
- Ratings. "Restaurants with good order ratings appear higher up on the restaurant list."
- New restaurants. Deliveroo boosts new restaurants for their first 30 days. After that they're ranked on the same criteria as everyone else.
1. Protect your rating
Your rating is the average of your last 400 ratings, and it only shows once you have 10 rated orders. That means a bad week can drag your score down for a long time. Read your recent low ratings, find the pattern (cold food, missing items, long waits) and fix that first. Our guide to improving your rating goes into this.
2. Complete your menu
Deliveroo's Hub now shows restaurants a Menu Completeness score, based on how many menu items have photos and descriptions. It sits alongside Menu Conversion and your best sellers. If Deliveroo is measuring it, it's worth getting right: start with photos and descriptions for your top 10 items.
3. Keep items available
Item availability is one of Deliveroo's stated ranking parameters. Marking popular items unavailable at busy times, or leaving discontinued items on the menu, works against you.
4. Use your first 30 days well
If you're new, the 30-day boost is your best chance to build ratings and repeat customers. Launch with a finished menu, good photos and your strongest dishes up front, rather than tidying it up later.
5. Make it easy to order
Menu Conversion is also measured. Put best sellers first, keep categories short, and make meal deals and add-ons obvious.
Where to make these changes
Most of this is done in Deliveroo's Partner Hub, where Menu Completeness, ratings and Menu Manager live. See our Deliveroo Hub guide and Deliveroo's photo rules.
Where do you really rank on Deliveroo?
We'll check where you really appear in the areas around you, compare you with the restaurants above you, and tell you the 3 to 5 fixes to make first. Free, within 24 to 48 hours. Get your free diagnostic →
Sources
- Deliveroo: partner ranking parameters (Sept 2023)
- Deliveroo help: how do customer ratings work (March 2026)
- Deliveroo help: how are new restaurants ranked (March 2026)
- Deliveroo help: your new Hub homepage (Feb 2026)
Platforms change their rules and fees. Figures were checked on the date above. Restaurant Hero is independent. We're not part of, or endorsed by, Just Eat, Deliveroo or Uber Eats.
More guides
- Deliveroo commission for restaurants in the UK (2026)
- Deliveroo photo guidelines: sizes, rules and what gets rejected
- Deliveroo Hub (Restaurant Hub) for restaurants: logging in and what's in it
- Deliveroo partner support: contacting Deliveroo, payments, invoices and Hub help
- How to improve your Deliveroo, Just Eat or Uber Eats rating
- What Just Eat, Deliveroo and Uber Eats charge restaurants in the UK
- How to get more orders on Just Eat, Deliveroo and Uber Eats
- Delivery app commission calculator
- All guides