Want us to check your listings for you? See our delivery app optimisation services, starting with a free diagnostic.
What each app says it ranks on
| App | What it says matters |
|---|---|
| Just Eat | Distance to the customer; new customers ordering again; order volume, reorder rate, successful orders and accuracy; the customer's own order history. Up to 20 new businesses in an area get a short boost. |
| Deliveroo | Restaurants with good ratings appear higher. It also uses the customer's order history, cuisine trends and item availability. New restaurants get a boost for their first 30 days. |
| Uber Eats | Faster overall delivery time and higher ratings. Results are personalised to each customer. |
What to fix first
- Get every order right. Just Eat names accuracy, and wrong or missing items drag down ratings on every app.
- Never miss an order. Keep the tablet on, charged and loud.
- Keep your best dishes switched on. Deliveroo names item availability.
- Set a real prep time, then bring it down. Uber Eats says a lower default prep time can help.
- Give your best sellers photos and descriptions, and put them at the top. Deliveroo's Hub measures how complete your menu is.
Ranking well but still few orders?
If customers can find you but don't order, the problem is usually the menu, not the ranking: missing photos, a menu that opens with the wrong section, a default description, or no reviews yet. Our guide to no orders on Just Eat, Deliveroo or Uber Eats covers the checks.
Who can help you rank higher
| Option | What it does | Best for |
|---|---|---|
| Do it yourself | You work through the fixes above using each app's rules | Owners with time who know what to look for |
| Delivery software (e.g. Deliverect) | Brings orders from every app into one tablet and keeps menus in sync | Busy kitchens on several apps. It runs orders; it doesn't fix rankings |
| Management agency | Runs your listings and offers for you over months, usually on a monthly fee | Multi-site or high-volume operators |
| Delivery app specialist (e.g. Restaurant Hero) | Checks your listing against what each app ranks on, tells you what to fix first, and helps you fix it or does it for you | Anyone with low orders who wants to know why before paying for more |
More detail in who can help with your listings.
Where Restaurant Hero fits
Restaurant Hero works only on Just Eat, Deliveroo and Uber Eats listings for UK and Irish takeaways and restaurants. Send us the public link to your listing, with no login needed, and within 24 to 48 hours you get a free diagnostic: scores for visibility, trust and conversion, and the 3 to 5 fixes worth doing first. If you want to go further, the Full Listing Audit is £199, one-off, with WhatsApp and call support while you make the changes, or the Audit + fix is £500 and we make every change for you. Get your free diagnostic.
Sources
- Just Eat help centre: how Just Eat organises the restaurant list (Sept 2025)
- Deliveroo help: how do customer ratings work (March 2026)
- Deliveroo: partner ranking parameters (Sept 2023)
- Deliveroo help: how are new restaurants ranked (March 2026)
- Deliveroo help: your new Hub homepage (Feb 2026)
- Uber Eats help: how does Uber decide rankings
Platforms change their rules and fees. Figures were checked on the date above. Restaurant Hero is independent. We're not part of, or endorsed by, Just Eat, Deliveroo or Uber Eats.
More guides
- Why your Deliveroo, Just Eat or Uber Eats rating drops, and how to lift it
- What Just Eat, Deliveroo and Uber Eats charge restaurants in the UK
- How to get more orders on Just Eat, Deliveroo and Uber Eats
- Joining Just Eat, Deliveroo and Uber Eats: what your takeaway needs
- Just Eat vs Deliveroo vs Uber Eats: which is best for restaurants?
- Commission-free ordering for takeaways: is it worth it?
- How to increase takeaway sales: 12 things that work
- Delivery app commission calculator
- All guides