How to Improve Your Deliveroo, Just Eat or Uber Eats Rating

Short answer: Ratings affect ranking on the major apps: Deliveroo ranks well-rated restaurants higher, Uber Eats names higher ratings as a ranking factor, and Top Eats needs 4.8+. Most low ratings come from a few repeat problems (cold food, missing items, slow delivery), so find your pattern and fix that first.

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Why your rating matters so much

Deliveroo says restaurants with good order ratings appear higher up the list. Your rating is the average of your last 400 ratings, and it shows once you have 10 rated orders.
Uber Eats names higher ratings as one of the factors in its rankings, and its Top Eats badge needs a rating of 4.8 or more.
Just Eat ranks businesses that win repeat customers and get orders right higher, and those are the same things that drive good ratings.

Step 1: find your pattern

Read your last 30 low ratings and reviews, and tally what they mention. Often one or two problems account for most of them. Fix the biggest one first.

Step 2: fix the usual causes

Cold or soggy food

Use vented packaging for fried food, keep hot and cold items in separate bags, and set a maximum time an order can wait before a rider collects it.

Missing or wrong items

Use a two-step check: one person packs against the ticket, another checks the bag before it's sealed. If you're being charged for refunds you don't think are fair, see how to dispute refunds.

Slow delivery

Set your prep time to what you really achieve at busy times. A slightly longer, honest prep time beats late orders.

Poor value

If reviews say portions are small, make portion sizes clear in the item description, or offer a larger size.

Step 3: remember it takes time

On Deliveroo, 400 ratings make up your score, so improvements show gradually. Keep the fixes going for several weeks before judging whether they're working.

How each app works out your rating

The three apps calculate ratings differently: Deliveroo averages your last 400, Just Eat uses the median of the last 12 months, and Uber Eats weights the last 90 days. See Just Eat ratings explained and Uber Eats ratings and replying to reviews.

Is your rating holding you back?

We read your listing and reviews, find the problem that keeps coming back, and tell you what to fix first. Free, within 24 to 48 hours. Get your free diagnostic →

Sources

Platforms change their rules and fees. Figures were checked on the date above. Restaurant Hero is independent. We're not part of, or endorsed by, Just Eat, Deliveroo or Uber Eats.

How to improve your Deliveroo, Just Eat or Uber Eats rating