Uber Eats not converting? We'll show you where orders are leaking.
Uber Eats rewards speed, ratings and a menu that travels well. Send us your link and we'll score your listing and rank the fixes that matter most.
Why good restaurants struggle on Uber Eats
Uber Eats says faster delivery and higher ratings rank better, and its Top Eats badge sets clear thresholds. Most listings miss on a few fixable details.
Being seen in the first place
Where you appear on Uber Eats depends on the signals the platform ranks by. If customers don't see you, nothing else matters.
Looking credible in seconds
Ratings, review patterns, photos and a clear offer decide whether a customer feels safe ordering.
Turning browsing into orders
Menu layout, pricing cues and choice overload decide whether a customer finishes the order or backs out.
What Uber Eats says about ranking
- Rankings favour faster overall delivery times and higher ratings
- Lowering your default prep time and offering items that travel well can help
- Each customer sees a personalised ranking
- The Top Eats badge needs a rating of 4.8 or more, 100+ completed orders, an online rate of 81%+, missed orders of 2% or less and inaccurate orders of 3% or less, after 90 days on Uber Eats
Source: Uber Eats help: how rankings work; Uber Eats help: Top Eats FAQ
Uber Eats' fee on orders it delivers in the UK (13% if you deliver yourself or for pickup). You're already paying for the placement, so your listing should be earning it.
Source: Uber Eats UK merchant pricingWhat we analyse on your Uber Eats listing
This isn't generic advice. The diagnostic pinpoints the specific issues limiting your orders and puts the fixes in order.
Listing and menu
- How quickly a customer can scan your menu on a phone
- Pricing structure and basket-size signals
- Categories and what you're known for
- Friction points that cause drop-off before checkout
Trust and positioning
- Review themes, recent trends and unanswered reviews
- Photo coverage, quality and appetite appeal
- How you compare with nearby competitors
- Fixes ranked by impact against effort
Your free Uber Eats diagnostic includes
- A score for visibility, trust and conversion, so you can see where the problem is.
- 3 to 5 priority issues, each with the evidence behind it.
- A ranked checklist of fixes, most of them things you can do yourself in under an hour.
- What's already working, so you don't change the wrong thing.
- An optional short video walkthrough.
Want help making the changes?
- Full Listing Audit, £199 one-off: every app plus Google, 57 checks, a head-to-head with a comparable local rival, a ranked plan, WhatsApp and call support, a basket test, an editable handover pack, and two rechecks at 4 and 8 weeks. No VAT, no contract. See a sample.
- Audit + fix, £500: the full audit, then we make every change for you across every app, as a one-off.
- Ongoing support and optimisation: new dishes added, ads and offers run, and your listings checked every month.
- Monthly support is quoted once we know what's involved. Paid help is always optional.
Fix it yourself, step by step.
Everything we know about Uber Eats, based on what Uber Eats itself publishes. All guides.
Uber Eats Top Eats: the criteria and how to qualify
The exact Uber Eats Top Eats thresholds (rating, orders, online rate, missed and inaccurate orders) and what Uber says affects your ranking.
Read →3 min readUber Eats commission for restaurants in the UK (2026)
Uber Eats' published UK fees: 30% when Uber delivers (33% for Uber One members), 13% for self-delivery or pickup, and a £650 activation fee.
Read →3 min readHow Uber Eats ratings work, and how to reply to reviews
How Uber Eats calculates a restaurant's rating, why the last 90 days matter most, how it feeds Top Eats, and how to reply to reviews in Uber Eats Manager.
Read →4 min readUber Eats restaurant support: Uber Eats Manager, payouts, statements and tablet help
How Uber Eats restaurant partners get help: Uber Eats Manager, payout timing, statements, tablet fixes, paused orders and tips for a faster answer.
Read →4 min readUber Eats Manager: login and guide for restaurants
Uber Eats Manager login: merchants.ubereats.com/manager, or the app. Can't log in? The fixes, plus what each section of Manager does for your orders.
Read →ComparisonJust Eat vs Deliveroo vs Uber Eats: which is best for restaurants?
The three big UK delivery apps compared for restaurants: fees, market share, how each ranks restaurants, how ratings work and which suits which business.
Read →Free toolWhat Uber Eats commission costs you
Work out Uber Eats commission per order, per month and per year with our free calculator.
Read →Uber Eats questions.
Is the Uber Eats diagnostic really free?
Yes. No card, no trial and no obligation. You get the report either way.
Do you need my Uber Eats Manager login?
No. We only need the public link to your Uber Eats store.
Are you part of Uber Eats?
Restaurant Hero is independent. We're not part of, or endorsed by, Just Eat, Deliveroo or Uber Eats.
Are you a Uber Eats marketing agency?
Not in the usual sense. A management agency runs your listings for months on a retainer. We start with a free diagnostic of your Uber Eats listing, show you which fixes matter most, and only help further if you want us to. Our guide on who can help with your listings compares the options.
Can you help me get the Top Eats badge?
We'll show you how far you are from each Top Eats threshold and what to fix first. Whether you get the badge is decided by Uber Eats.
Why is my Uber Eats menu not getting orders?
Uber Eats says rankings favour faster overall delivery times and higher ratings, and that a lower default prep time and items that travel well can help. If your listing is slow, poorly rated or hard to read, customers scroll past. A diagnostic shows which of these is holding you back.
How do I optimise my Uber Eats listing?
Check your default prep time, make sure your best sellers are at the top with photos and clear descriptions, and focus on the dishes that travel well. Then work on ratings, and on the online rate and order accuracy that Uber Eats uses for Top Eats.
Find out what your Uber Eats listing is costing you.
Send us your link. Your free diagnostic arrives within 24 to 48 hours.
Get my free diagnostic