Uber Eats Top Eats Criteria (2026): How to Qualify

Short answer: To qualify for Top Eats you need a rating of 4.8 or more, at least 100 completed orders, an online rate of 81% or more, a missed order rate of 2% or less, an inaccurate order rate of 3% or less, and at least 90 days on Uber Eats.

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The Top Eats thresholds

Requirement	Threshold
Star rating	4.8 or more
Completed orders	At least 100
Online rate	81% or more
Missed order rate	2% or less
Inaccurate order rate	3% or less
Time on Uber Eats	At least 90 days

Uber's FAQ doesn't say which countries the programme covers, so check in your Uber Eats Manager whether it applies to you.

What Uber says affects ranking

Separately from the badge, Uber says its rankings take several factors into account and are personalised to each customer. The factors it names are faster overall delivery times and higher ratings. It suggests two ways to improve: lowering your default prep time, and making sure your menu items are high quality and suitable for delivery.

How to close the gap

Rating below 4.8

Read your recent low ratings and fix the most common complaint first. Food that travels badly (fries, anything with sauce on top) is a frequent cause.

Online rate below 81%

Your online rate drops every time you pause the store during opening hours. If you pause because you're busy, try a longer prep time instead.

Missed or inaccurate orders

Missed orders are usually a tablet or staffing problem. Inaccurate orders are usually a packing problem. A packing checklist and a second person checking the bag fix most of them. See our packing checklist and how to dispute refunds.

Prep time

Uber names lower prep times directly. Set your default prep time to what you actually achieve at busy times, then work on bringing it down.

Keeping your rating up

The 4.8 rating threshold is the hardest one to hold. Uber Eats weights recent ratings most, and replying to reviews can win customers back. See how Uber Eats ratings work.

Want to get closer to Top Eats?

We'll check your Uber Eats listing for what customers and Uber see: rating, menu, photos and prices, and tell you what to fix first. Free, within 24 to 48 hours. Get your free diagnostic →

Sources

Platforms change their rules and fees. Figures were checked on the date above. Restaurant Hero is independent. We're not part of, or endorsed by, Just Eat, Deliveroo or Uber Eats.

Uber Eats Top Eats: the criteria and how to qualify