Just Eat optimisation for restaurants. Fix what stops customers ordering.
Low orders on Just Eat are rarely down to demand or fees alone. Usually it's fixable issues inside the listing. Send us your link and we'll show you which ones, in order.
Why good restaurants struggle on Just Eat
Just Eat rewards listings that keep customers coming back and get orders right. When those signals are weak, customers drop off and the lost orders are invisible day to day.
Being seen in the first place
Where you appear on Just Eat depends on the signals the platform ranks by. If customers don't see you, nothing else matters.
Looking credible in seconds
Ratings, review patterns, photos and a clear offer decide whether a customer feels safe ordering.
Turning browsing into orders
Menu layout, pricing cues and choice overload decide whether a customer finishes the order or backs out.
How Just Eat organises the restaurant list
- Distance: businesses closer to the customer are prioritised
- New customer retention: businesses that turn new customers into repeat customers rank higher
- Operational performance: order volume, reorder rates, successful orders and accuracy
- Personalisation: logged-in customers see results shaped by their order history
- New businesses: up to 20 new businesses get a temporary boost in position
Source: Just Eat help centre, Sept 2025
Just Eat's commission on every order, before delivery fees. You're already paying for the placement, so your listing should be earning it.
Source: Deliverect: Just Eat UK guide, Jan 2026What we analyse on your Just Eat listing
This isn't generic advice. The diagnostic pinpoints the specific issues limiting your orders and puts the fixes in order.
Listing and menu
- How quickly a customer can scan your menu on a phone
- Pricing structure and basket-size signals
- Categories and what you're known for
- Friction points that cause drop-off before checkout
Trust and positioning
- Review themes, recent trends and unanswered reviews
- Photo coverage, quality and appetite appeal
- How you compare with nearby competitors
- Fixes ranked by impact against effort
Your free Just Eat diagnostic includes
- A score for visibility, trust and conversion, so you can see where the problem is.
- 3 to 5 priority issues, each with the evidence behind it.
- A ranked checklist of fixes, most of them things you can do yourself in under an hour.
- What's already working, so you don't change the wrong thing.
- An optional short video walkthrough.
Want help making the changes?
- Full Listing Audit, £199 one-off: every app plus Google, 57 checks, a head-to-head with a comparable local rival, a ranked plan, WhatsApp and call support, a basket test, an editable handover pack, and two rechecks at 4 and 8 weeks. No VAT, no contract. See a sample.
- Audit + fix, £500: the full audit, then we make every change for you across every app, as a one-off.
- Ongoing support and optimisation: new dishes added, ads and offers run, and your listings checked every month.
- Monthly support is quoted once we know what's involved. Paid help is always optional.
Fix it yourself, step by step.
Everything we know about Just Eat, based on what Just Eat itself publishes. All guides.
How to rank higher on Just Eat
What Just Eat says decides where restaurants appear in its list, and the practical changes that help you rank higher and win repeat orders.
Read →3 min readJust Eat commission for restaurants in the UK (2026)
What Just Eat charges UK restaurants: the 14% commission and per-order fees reported for 2026, why your contract matters, and the cost on a typical order.
Read →3 min readHow to read Just Eat reviews, and how Just Eat ratings work for restaurants
Where restaurants read their Just Eat reviews, why customers only see the star rating, and how Just Eat works out your 12-month median rating.
Read →4 min readJust Eat Partner Hub (formerly Partner Centre): login and guide for restaurants
Just Eat Partner Hub login (formerly Partner Centre): partner-hub.just-eat.co.uk, or the app. Can't log in? The fixes, and how to win more repeat orders.
Read →4 min readJust Eat partner support: contacting Just Eat, payments, invoices and Orderpad help
How Just Eat restaurant partners get help: support in Partner Hub, login problems, invoices and payments, Orderpad fixes and getting a faster answer.
Read →ComparisonJust Eat vs Deliveroo vs Uber Eats: which is best for restaurants?
The three big UK delivery apps compared for restaurants: fees, market share, how each ranks restaurants, how ratings work and which suits which business.
Read →Free toolWhat Just Eat commission costs you
Work out Just Eat commission per order, per month and per year with our free calculator.
Read →Just Eat questions.
Is the Just Eat diagnostic really free?
Yes. No card, no trial and no obligation. You get the report either way.
Do you need my Just Eat Partner Centre login?
No. We only need the public link to your Just Eat listing.
Are you part of Just Eat?
Restaurant Hero is independent. We're not part of, or endorsed by, Just Eat, Deliveroo or Uber Eats.
Are you a Just Eat marketing agency?
Not in the usual sense. A management agency runs your listings for months on a retainer. We start with a free diagnostic of your Just Eat listing, show you which fixes matter most, and only help further if you want us to. Our guide on who can help with your listings compares the options.
Can you look at my Deliveroo or Uber Eats listing too?
Yes. Send one link to start. If you're on more than one platform, we can look at the others after your first diagnostic.
How do I improve my Just Eat listing?
Start with what customers see first: photos on your best sellers, best sellers at the top of the menu, clear descriptions, and dish names spelled the way customers search for them. Then work on what Just Eat says it rewards: getting orders right and turning new customers into repeat customers. Our free diagnostic tells you which of these matters most for your listing.
Why am I getting fewer orders on Just Eat?
Just Eat organises its list by distance, how well you keep new customers, and operational performance such as accuracy and successful orders. If those slip, or customers can't find your dishes when they search, orders drop without any obvious warning. A diagnostic shows you where it's going wrong.
Find out what your Just Eat listing is costing you.
Send us your link. Your free diagnostic arrives within 24 to 48 hours.
Get my free diagnostic