Deliveroo Restaurant Support: Contact, Hub Login & Payouts

Short answer: Use the Help tab in Partner Hub to submit a query, or Live Chat, Monday to Friday 10am to 6pm. Deliveroo calculates payments weekly on orders from Monday to Sunday and pays by bank transfer on Thursday in the UK and Ireland. Your daily statement and up to 12 months of invoices (PDF or CSV) are in Partner Hub, and invoices are also emailed weekly.

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Contacting Deliveroo partner support

Help tab in Partner Hub: submit a query about your account, orders or payments.
Live Chat in Partner Hub: Monday to Friday, 10am to 6pm.
Deliveroo's partner support page has the other routes.

Is there a Deliveroo restaurant phone number?

Yes, but only for two things. Deliveroo's partner support page lists a phone line for Hub login problems and live order queries. For everything else, including payments and menu changes, Deliveroo asks you to use the Help tab or Live Chat in Hub.

Deliveroo Hub login

Log in at partner-hub.deliveroo.com/login with the details Deliveroo emails you when your account is set up; Hub works on desktop and in Deliveroo's mobile app. Use "Forgot your password?" on the login page for a reset link. More in our Deliveroo Hub guide.

When Deliveroo pays you

Payments are calculated weekly on orders completed Monday to Sunday.
In the UK and Ireland, payment is issued on Thursday by bank transfer to the account you gave when you signed up.

Statements and invoices

Your statement updates daily in Partner Hub, showing the previous day's takings.
Invoices can be downloaded in Partner Hub as PDF (summary) or CSV (detailed) for up to 12 months, and are emailed weekly.
Not receiving invoices? Deliveroo has a help article on the usual causes.

Missing a payment?

Deliveroo suggests checking your bank details in Partner Hub, confirming the details on your latest invoice, then contacting Partner Support if it still hasn't arrived.

Not showing to customers?

Check your delivery radius, that you're "Open for orders", and your scheduled orders setting. See why your restaurant isn't showing.

Tips for getting through faster

From experience rather than Deliveroo's rules:

Use Live Chat during its hours (weekdays 10am to 6pm) for anything urgent; use the Help tab outside them.
Have your site name, order number, the time and a screenshot ready before you start.
Ask one question per chat or query, and state the outcome you want.
For payment queries, quote the invoice period and the amount you expected.
Save the transcript or reference so you can pick up where you left off.

Account sorted, but orders still slow?

Partner support fixes your account. We help with the listing itself: menu, photos, prices and position. Send us your link for a free check, within 24 to 48 hours. Get your free diagnostic →

Sources

Platforms change their rules and fees. Figures were checked on the date above. Restaurant Hero is independent. We're not part of, or endorsed by, Just Eat, Deliveroo or Uber Eats.

Deliveroo partner support: contacting Deliveroo, payments, invoices and Hub help